Search results for "message transparency"

Benefits and drawbacks of communication visibility : from vicarious learning and supplemental work to knowledge reuse and overload

2022

Purpose This study aims to examine some of the benefits and drawbacks of communication visibility. Specifically, building on communication visibility theory, the authors study how and why message transparency and network translucence may increase knowledge reuse and perceived overload through behavioral responses of vicarious learning and technology-assisted supplemental work. Design/methodology/approach Drawing on survey data obtained from 1,127 employees of a global company operating in the industrial machinery sector, the authors used structural equation modeling to test the hypothesized model. Findings The results demonstrate that the two aspects of communication visibility yield somew…